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Terms of Service

Last updated: January 2026

1. User Responsibilities

Who is responsible for checking accuracy before reminders are sent?

You are. Because MemoTask operates on instant, automated text commands, the responsibility for entering correct client names, phone numbers, and dates rests entirely with you. MemoTask accepts natural language — simply text the information as you would normally say it.

  • Double-Check Before Sending: Please verify all information (client name, phone number, and time interval) before sending your SMS command
  • Data Accuracy: Ensure phone numbers are valid and in the correct format (UK numbers: +447XXXXXXXXX or 07XXXXXXXXX)
  • Natural Language Accepted: You can text reminders naturally (e.g., "Remind John Smith 07700900123 in 3 months for MOT" or "John Smith, 07700900123, remind in 6 months")
  • No Liability for Typos: MemoTask is not liable for messages sent to incorrectly typed phone numbers or reminders set for incorrect dates due to user error

2. Service Limitations & Disclaimers

  • SMS Delivery: We use UK-based SMS providers. While SMS is highly reliable, occasional delivery delays or failures may occur due to network issues beyond our control
  • Business Hours: Reminders are scheduled and delivered on the dates specified, regardless of business hours
  • No Warranty: MemoTask is provided "as is" without warranty. We are not responsible for missed reminders due to technical issues, network failures, or incorrect user input
  • User Liability: Users are solely responsible for verifying that reminders are received and acting on them appropriately

3. Payment & Refund Policy

Refunds:

  • Portfolio Plans (£99/month): Cancellations take effect at the end of the current billing cycle. Partial refunds are not available for cancellations mid-month
  • Pay-As-You-Go Credits (£20+ top-ups): Credits never expire and can be used indefinitely. Refunds for unused credits are available upon request if account is closed within 30 days of purchase
  • Service Failure: If MemoTask fails to deliver reminders due to our technical error (not user error), we will provide credit for the failed period
  • Refund Processing: All approved refunds are processed within 5-7 business days via the original payment method (Stripe)
  • No Refund for User Error: Refunds will not be issued for reminders sent to incorrect phone numbers or dates due to user input mistakes

4. MemoTask Rights & Client Refusal

Can MemoTask refuse a client?

Yes. MemoTask reserves the right to refuse service to any user or refuse to send reminders in the following circumstances:

  • Prohibited Use: Any use of MemoTask to send unsolicited messages, spam, or content that violates UK telecommunications law
  • Harassment or Abuse: Using MemoTask to send harassing, threatening, or abusive messages to any recipient
  • Fraud or Misuse: Unauthorised use of the service, payment fraud, or attempting to circumvent security measures
  • Illegal Activity: Any use that violates UK law, GDPR, or telecommunications regulations
  • Account Violations: Repeated violations of these Terms of Service
  • Inactive Accounts: Accounts inactive for more than 12 months may be suspended or closed
  • Credit Issues: Accounts with outstanding balances or failed payments may be suspended pending resolution

In such cases, MemoTask will provide written notice and suspend or terminate service. Any prepaid credits remaining in the account will be forfeited unless a refund is specifically approved.

5. MemoTask's Rights

  • Service Modification: We reserve the right to modify, suspend, or discontinue MemoTask at any time with 30 days' notice
  • Pricing Changes: We may adjust pricing with 30 days' notice. Existing plans are honoured until renewal
  • Terms Updates: We may update these Terms at any time. Continued use of MemoTask constitutes acceptance of updated terms
  • Data Audits: We reserve the right to audit user accounts to ensure compliance with these Terms
  • Account Suspension: We may immediately suspend accounts for violations of these Terms, pending investigation
  • Automated Enforcement: MemoTask may use automated systems to detect and prevent prohibited use

6. Liability Limitations

To the fullest extent permitted by UK law, MemoTask and ReporticaAI shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of MemoTask
  • Lost revenue, lost profits, or lost business opportunities
  • Messages sent to incorrect numbers due to user error
  • Reminders missed due to SMS network failures beyond our control
  • Any third-party claims arising from your use of MemoTask

7. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved under UK jurisdiction and applicable UK law.

8. Contact Us

For questions about these Terms, contact:

admin@memotask.co.uk